Dear Guests, 

 

The government issued further guidance around ‘essential travel’ and made reference to businesses that are in our sector. The latest guidance as of 10pm Sunday 22nd March is here: https://www.gov.uk/government/news/covid-19-essential-travel-guidance. The key advice being that people avoid travel whether for isolation purposes or holidays and remain in their primary residence. 

 

As a result of this, and due to continuing extraordinary circumstances outside of our control, we have taken the decision to close our complex and apartments with an arrival date before 4th June 2020 (This may be extended depending on government guidelines.) We believe that continuing to do so would be against the spirit of strong government recommendation and may put the safety of our customers, our owners and the communities in which your property is located at risk. 

 

It is now a requirement that if you are due to arrive before or on the 4th June you defer your holiday to a later date within the next 12 months, we will waive any administration charges for the change but depending on the cost of the accommodation of the new booking, you may have to make a further payment or may receive a partial refund with respect to the cost of accommodation. 

 

For our customers who have booked through an agency please contact them directly for booking amendments. We understand the agencies are experiencing large call volumes but please be patient, they will get back to you if you email them. 

 

Thank you for your understanding should you have any queries about the initiative outlined, then please contact us via email reception@moorheadcountryholidays.com or 01237 431916.